Welcome to our FAQ Page
We are proud to stand behind our products with a full 1-year warranty.
Each of our lights has a red power button. Press this button firmly to turn your light ON, cycle through brightness settings, and turn it OFF. This button is slightly inset to ensure that your light will not be turned on by accident and lose charge
Yes! We offer custom printing of corporate logos, designs, or instructions on the all of our lanterns. This option is available for orders of 120+ units, please contact firstname.lastname@example.org for pricing and further details.
LuminAID lights all have a high-efficiency mono-crystalline solar panel that recharges the built-in battery when exposed to direct sun. To recharge your light, place the light in direct, outdoor sun with the solar panel facing the sun. Windows block light and significantly slow down charging. For optimum charging, place the light outside in an area away from shadows or shade. Charge times vary depending on time of year, location, and product. If your product has a micro USB input port, you can also recharge your lantern quickly by using the 5V micro USB input.
All LuminAID lights have a red LED on the front of the product that is the solar indicator. The solar indicator shines red when the solar panel is exposed to light and keeps shining red even when the battery is fully charged. It only stops shining red when the solar panel is no longer exposed to light. You can test this by covering the solar panel and you will see the solar indicator LED stop shining red. The solar indicator is extremely sensitive because of the high quality solar panel on all LuminAID lights, and you may see it glowing red even when the solar panel is not in direct sun. For example, you may see that the solar indicator shines red when you hold the LuminAID light near a window or an ambient light source. Even though the solar indicator may be red, this does not mean the solar panel is picking up enough sunlight to fully recharge the battery. To ensure the solar panel is re-charging the battery, place your LuminAID light outside in direct, outdoor sun away from shaded areas. If your light has a battery indicator button and four green LEDs, you can press this button while your light is recharging to determine how charged the product is.
There are a few possible reasons why it may not be turning on. The most likely reason is that it needs to be recharged. Thisvideo explains common ways to ensure you're charging your lights properly. Below are a few steps to see if this may be the issue.
Hold the product outside in the sun with the solar panel facing the sun and check to see if the red LED on the front of the product shines red. This indicates that it is recharging. If your product has a micro USB input port, you can also plug it in by micro USB and check that the red LED turns on.If the red LED is turning on, leave it to charge for a few hours by micro USB, or at least 1-2 full days in direct sun.
If the red LED is not turning on in the sun or the product still does not turn on after recharging, please email email@example.com. We have a worry-free 1-Year warranty and want to make sure all our customers are happy with their lights.
For more phone charging tips check out this video.
Solar charging your lantern while charging your phone is a great way to stay powered on the go. However, it is not recommended to USB charge your lantern while using it to charge your phone, as it puts undue stress on the battery and will reduce the overall lifespan of your lantern
We're sorry to hear that you're having difficulties with your order! Please email firstname.lastname@example.org, and we will do our best to respond ASAP
Or call 083 630 2555