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Frequently Asked Questions

Welcome to our FAQ Page

About My Light

We are proud to stand behind our products with a full 1-year warranty.

Each of our lights has a red power button. Press this button firmly to turn your light ON, cycle through brightness settings, and turn it OFF. This button is slightly inset to ensure that your light will not be turned on by accident and lose charge

Yes! We offer custom printing of corporate logos, designs, or instructions on the all of our lanterns. This option is available for orders of 120+ units, please contact mara@mixxagency.com for pricing and further details.

Our lanterns are powered by the sun, so you don't have to rely on any non-renewable energy sources to light your adventure. LuminAID PackLite Series lanterns collapse to just 20% of their inflated size which greatly decreases the carbon emissions associated with shipping to our warehouses, retail partners, and online shoppers. Our products are designed to last! With an IP67 waterproof rating and constructed from durable TPU (thermoplastic polyurethane), most of the lanterns sold 5+ years ago are still going strong. Unlike PVC (polyvinyl chloride), a similar plastic material, TPU does not produce or contain lead, dioxin, phthalates, or any other poisons that are hard to pronounce. This means both our users and the fish near our factories are free from harm.

All of our packaging is small, lightweight, and recyclable to reduce environmental impact from start to finish. Our PackLite Series products are packaged in plastic PE bags that can be responsibly recycled at any drop-off recycling center. Our Smart Solar Garden products are packaged in printed cardstock with a PET window and can be recycled curbside, our products can be responsibly recycled at any local electronics drop-off.

Charging My Light

LuminAID lights all have a high-efficiency mono-crystalline solar panel that recharges the built-in battery when exposed to direct sun. To recharge your light, place the light in direct, outdoor sun with the solar panel facing the sun. Windows block light and significantly slow down charging. For optimum charging, place the light outside in an area away from shadows or shade. Charge times vary depending on time of year, location, and product. If your product has a micro USB input port, you can also recharge your lantern quickly by using the 5V micro USB input.

All LuminAID lights have a red LED on the front of the product that is the solar indicator. The solar indicator shines red when the solar panel is exposed to light and keeps shining red even when the battery is fully charged. It only stops shining red when the solar panel is no longer exposed to light. You can test this by covering the solar panel and you will see the solar indicator LED stop shining red. The solar indicator is extremely sensitive because of the high quality solar panel on all LuminAID lights, and you may see it glowing red even when the solar panel is not in direct sun. For example, you may see that the solar indicator shines red when you hold the LuminAID light near a window or an ambient light source. Even though the solar indicator may be red, this does not mean the solar panel is picking up enough sunlight to fully recharge the battery. To ensure the solar panel is re-charging the battery, place your LuminAID light outside in direct, outdoor sun away from shaded areas. If your light has a battery indicator button and four green LEDs, you can press this button while your light is recharging to determine how charged the product is.

There are a few possible reasons why it may not be turning on. The most likely reason is that it needs to be recharged. Thisvideo explains common ways to ensure you're charging your lights properly. Below are a few steps to see if this may be the issue.

Hold the product outside in the sun with the solar panel facing the sun and check to see if the red LED on the front of the product shines red. This indicates that it is recharging. If your product has a micro USB input port, you can also plug it in by micro USB and check that the red LED turns on.If the red LED is turning on, leave it to charge for a few hours by micro USB, or at least 1-2 full days in direct sun.

If the red LED is not turning on in the sun or the product still does not turn on after recharging, please email mara@mixxagency.com. We have a worry-free 1-Year warranty and want to make sure all our customers are happy with their lights.

Phone Charging

Our PackLite Max 2-in-1 Phone Charger has a USB-A output port that can charge your mobile device. If you have an iPhone, the cable that came with it can be used to charge it from the light. Many Android phones can charged using their included cables or the red micro-USB cable included with your light. If your device uses USB-C, you'll need a USB-C to USB-A cable, or the proper adapter, to recharge your phone our with our light.

For more phone charging tips check out this video.

Can I charge my light and my phone at the same time?

Solar charging your lantern while charging your phone is a great way to stay powered on the go. However, it is not recommended to USB charge your lantern while using it to charge your phone, as it puts undue stress on the battery and will reduce the overall lifespan of your lantern

Placing an Order

We're sorry to hear that you're having difficulties with your order! Please email mara@mixxagency.com, and we will do our best to respond ASAP

Or call 083 630 2555

We would be happy to help you return or exchange your order. Please visit ourReturns and Warranty page for more information on our policies and reach out to us at mara@mixxagency.com