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Returns and Warranty Policy

Returns and Warranty Policy

Return Policy

We offer a full refund for orders placed on luminaid.com within 30 days of purchase. Email mara@mixxagency if you would like to return your lights for any reason. At this time, shipping costs are non-refundable and a return shipping fee will be deducted from your refund. As a small company, we are unable to cover the cost of return shipping, but hope to be able to one day. We do our best to respond to inquiries within 1-2 business days -- we’ll get back to you soon!

Warranty Policy

We strive to create high-quality products for all of our customers. In the unlikely event that you are experiencing any difficulty with your product, just let us know! We honour a 1-year full warranty for all of our products, and can send you a replacement right away. Simply put, we always want to make sure our customers are completely satisfied.

This warranty does not cover any damage or malfunction arising from misuse, improper maintenance, negligence, normal wear and tear, or accident. This warranty applies only to the original purchasers and proof of purchase is required.

 

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